Technical support for photo booths

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Product code: 9DBA-577CB

Description

Remote technical support for the photo booth users.

For who it is dedicated:

owner of SMOVE photo booth, who is out of the 24/7 support period and wish to extend it for another 12 months
owner of the DSLR Remote Pro software, who wish to have support 24/7 (training required)
owner of any photo booth that uses DSLR Remote Pro software (support is only related with the software; training required)

The user who purchased the support is entitled to remote assistance via:

e-mail
phone
remote desktop (internet connection required)

Support has two methods of working:

Standard (questions about functionality, parameters, print templates) from monday to friday between 8:00 - 16:00
Emergency when unexpected issue occurred related with the software or hardware (for the Smove products) from monday to sunday 24/7 (internet connection required)

Please get familiar with the full content of The 24/7 Technical Support Rules

custom design

EQUIPMENT DESIGN

You have and idea for a device supporting recording? Call us, we'll be glad to assist! We will design it in cooperation with you. We have rich experience in designing non-standard equipment.

modifications of equipment

INTRODUCTION OF MODIFICATIONS

You have an equipment requiring modifications? We will gladly introduce improvements, this may be our equipment, the competition's or even your own production.

trainning

TRAINING

You have equipment but have no idea how to use it? We will conduct an individual training for you in that scope. You will learn what each operation process looks like, from software to hardware.

rental

RENTAL

You need equipment occasionally? You don't have to buy it! You can rent it from us. Use the form in the tab contact.